Store Operations Lead: Coach, Serve, and Optimize

SmartRecruiters, Inc.; Litchfield (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

SmartRecruiters, Inc. in Litchfield, IL seeks an enthusiastic Assistant Manager to drive daily store operations and lead a team to deliver exceptional customer experiences. You will supervise shifts, coach staff, and manage cash handling while ensuring all procedures are followed.

The role emphasizes operational excellence, inventory support, scheduling, and performance analysis to identify improvement opportunities. Physical duties include lifting up to 25 pounds.

Qualifications

• Strong customer service skills with a commitment to satisfaction.
• Proven money handling and cash reconciliation experience.
• Demonstrated ability to manage and supervise employees effectively.
• Strong written and verbal communication.
• Reliable, punctual, and able to work collaboratively with team members.
• Good organizational and time management abilities.

Responsibilities

• Run shifts efficiently while maintaining high operational standards and ensuring all store procedures are followed.
• Lead, motivate, and support team members through coaching, feedback, and performance management.
• Manage cash handling, reconciliation, and financial transactions with accuracy and transparency.
• Interact professionally with customers and employees, resolving concerns with empathy and decisiveness.
• Answer phones, take orders, and provide outstanding customer service that exceeds expectations.
• Oversee store cleanliness, organization, and maintenance of all areas.
• Assist with scheduling, training, and onboarding of new team members.
• Analyze store performance metrics and identify opportunities for improvement.
• Handle physical tasks including lifting up to 25 pounds regularly.
• Support inventory management and stock organization.
• Communicate clearly with management regarding operational challenges and successes.

Skills

Customer service

Cash handling

Team supervision

Communication

Problem solving

Organizational skills

Job description

SmartRecruiters, Inc. in Litchfield, IL seeks an enthusiastic Assistant Manager to drive daily store operations and lead a team to deliver exceptional customer experiences. You will supervise shifts, coach staff, and manage cash handling while ensuring all procedures are followed.

The role emphasizes operational excellence, inventory support, scheduling, and performance analysis to identify improvement opportunities. Physical duties include lifting up to 25 pounds.