Assistant Manager: Shop Lead & Team Builder

potbelly; Vernon Hills (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

Retirement Savings 401(k) with company

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly is seeking an Assistant Manager in Vernon Hills, IL to co-lead the shop and create a welcoming, teamwork-focused environment. You will support training, scheduling, and operations while upholding food safety and customer service standards.

The role requires at least 2 years of management experience in food-service or retail, strong communication, and the stamina to work 45+ hours weekly. A focus on high-energy, fast-paced service is essential.

Qualifications

• Minimum age 18 years.
• Minimum 2 years management experience in restaurant or retail.
• Must pass Food Safety Certification within state.
• Able to thrive in a fast-paced, energetic environment.
• Strong written and verbal communication.
• Aptitude for problem-solving and meeting deadlines.
• Stand 8-9 hours and work at least 45 hours per week.
• Ability to lift up to 50 pounds occasionally.
• Illinois applicants must become food safety certified within 30 days.
• Open availability preferred.

Responsibilities

• Train, coach and develop Potbelly Associates and Shift Leaders.
• Effectively interview and recommend the hiring of Associates, Certified Trainers and Shift Leaders.
• Develop and maintain a Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Attend regularly scheduled meetings
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Assists General Manager with the control of cost of goods, variances and inventories within the shop
• Control assigned P&L line items
• Ability to maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Other duties as assigned

Skills

Management experience

Food safety certification

Customer service mindset

Communication skills

Problem solving

Multitasking

Scheduling labor

Microsoft Office

Team leadership

Tools

Microsoft Office

Job description

Potbelly is seeking an Assistant Manager in Vernon Hills, IL to co-lead the shop and create a welcoming, teamwork-focused environment. You will support training, scheduling, and operations while upholding food safety and customer service standards.

The role requires at least 2 years of management experience in food-service or retail, strong communication, and the stamina to work 45+ hours weekly. A focus on high-energy, fast-paced service is essential.