Assistant Manager ServiceNow

Everise India BPO Services; United States; Remote; USD 12,000 - 21,000; Full time

Job summary

Everise is hiring an Assistant Manager ServiceNow to design, develop, and implement ServiceNow applications across ITAM, ITOM, HAM, and SAM to meet business needs. This permanent role is based remotely in India.

You will collaborate with stakeholders to gather requirements, guide technical direction, create custom workflows, troubleshoot performance, and train end-users on ServiceNow features. Strong scripting in JavaScript/HTML and REST integrations are essential.

Qualifications

• Strong knowledge of ServiceNow architecture and best practices.
• Experience with JavaScript/HTML scripting in ServiceNow.
• Experience with REST APIs and web services integrations.
• Proficient in SQL and database concepts.
• Excellent problem-solving and attention to detail.
• Strong teamwork and stakeholder communication.

Responsibilities

• Design, develop, and implement ServiceNow apps/modules (ITAM/ITOM/HAM/SAM) to meet business requirements.
• Collaborate with stakeholders to gather requirements and provide technical guidance on ServiceNow functionality.
• Develop custom workflows, integrations, and data models using ServiceNow scripting.
• Troubleshoot and resolve issues related to ServiceNow application performance and data integrity.
• Provide training and support to end-users on ServiceNow applications and features.]
• CoT_job_summary_short":"COMPANY NAME: Everise\nKEY POINTS: ServiceNow design, ITAM/ITOM/HAM/SAM modules, stakeholder collaboration"
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Skills

ServiceNow architecture

Stakeholder communication

Team collaboration

Problem solving

JavaScript

HTML

Tools

REST APIs

Web services

SQL

ServiceNow scripting

Job description

Job description for Assistant Manager ServiceNow

Company Overview

Everise is a unique provider of outsourced customer management solutions, with over three decades of experience. We strive to create Fans, not just satisfied clients and customers, by applying unconventional thinking, deep domain expertise, and technology-driven solutions.

Job Profile

Job Title: Assistant Manager ServiceNow
Duration: Permanent
Location: India Remote
Department: Enterprise Applications

Roles and Responsibility

• Design, develop, and implement ServiceNow applications and modules (ITAM/ITOM/HAM/SAM/Etc) to meet business requirements.
• Collaborate with stakeholders to gather requirements and provide technical guidance on ServiceNow functionality.
• Develop custom workflows, integrations, and data models using ServiceNow's scripting language.
• Troubleshoot and resolve issues related to ServiceNow application performance and data integrity.
• Provide training and support to end-users on ServiceNow applications and features.

Job Requirements

• Strong understanding of ServiceNow's architecture, features, and best practices.
• Experience with ServiceNow scripting languages such as JavaScript and HTML.
• Knowledge of integration frameworks such as REST APIs and web services.
• Familiarity with database management systems such as SQL.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment and communicate effectively with stakeholders.