Assistant Manager - Retail Ops & Customer Experience

R301US Hibbett Retail, Inc.; London (KY); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear in London, Kentucky is seeking an Assistant Manager to support the Store Manager in daily operations and to lead store staff.

The role involves knowledge of all product areas, promoting merchandise, and ensuring policy compliance while delivering outstanding customer service. It also includes handling administrative duties and supervising in the Store Manager's absence.

Qualifications

• Retail experience, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with goals and profits.

Responsibilities

• Assist the Store Manager in controlling assets and store operations.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume store responsibilities in the Store Manager's absence.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to support profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Maintain high standards of customer service per policy manuals.

Skills

Customer service

Interpersonal communication

Teamwork

Attention to detail

Job description

Hibbett I City Gear in London, Kentucky is seeking an Assistant Manager to support the Store Manager in daily operations and to lead store staff.

The role involves knowledge of all product areas, promoting merchandise, and ensuring policy compliance while delivering outstanding customer service. It also includes handling administrative duties and supervising in the Store Manager's absence.