Assistant Manager, Retail Operations & Customer Experience

R301US Hibbett Retail, Inc.; Louisville (KY); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear in Louisville, KY is seeking an Assistant Manager to support Store Manager, supervise staff, and drive store performance. The role emphasizes exceptional customer service, product knowledge across departments, and adherence to company policies.

The position reports to the Store Manager and requires being knowledgeable in all product areas, with responsibilities including merchandising, selling, and inventory control.

Qualifications

• Experience in a retail environment, preferably footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to supervise staff in the Store Manager's absence.

Responsibilities

• Assist the Store Manager in controlling assets.
• Establish action plans to accomplish selling, restocking, merchandising, ordering and scheduling.
• Assume store responsibility in the Store Manager’s absence.
• Assist in personnel recruiting, training and evaluation.
• Provide guidance to employees and customers in all departments.
• Monitor inventory, sales statistics and expenses for profitability.
• Direct staff to meet department responsibilities and standards.
• Keep Store Manager informed about inventory movement and customer trends.
• Maintain quality customer service per policy manuals.
• Promote and sell services and merchandise offered by the store.
• Uphold all company policies and procedures.

Skills

Retail experience

Customer service

Interpersonal skills

Communication skills

Team leadership

Attention to detail

Sales merchandising

Job description

Hibbett I City Gear in Louisville, KY is seeking an Assistant Manager to support Store Manager, supervise staff, and drive store performance. The role emphasizes exceptional customer service, product knowledge across departments, and adherence to company policies.

The position reports to the Store Manager and requires being knowledgeable in all product areas, with responsibilities including merchandising, selling, and inventory control.