Retail Assistant Manager - Customer Experience & Ops

R301US Hibbett Retail, Inc.; Pikeville (KY); On-site; USD 17,000 - 18,000; Full time

Job summary

Hibbett I City Gear in Pikeville, KY is seeking an Assistant Manager to support the Store Manager in day-to-day operations. The role covers selling, restocking, merchandising, and scheduling, with supervisory duties in the Manager's absence.

The ideal candidate has 1–3 years in retail customer service, strong communication, and the ability to lead a team in a fast-paced environment, while upholding company policies and standards.

Qualifications

• 1–3 years of customer service experience in retail.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and manage a team.
• Self-starter with initiative and attention to detail.

Responsibilities

• Assist Store Manager in controlling assets of Hibbett I City Gear.
• Establish action plans for selling, restocking, merchandising, ordering, scheduling.
• Assume responsibility for the store in the Store Manager's absence.
• Recruit, train, and evaluate store personnel.
• Provide knowledge and guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses for profitability.
• Direct staff to meet department standards and responsibilities.
• Keep Store Manager informed about inventory movement and customer trends.
• Maintain high-quality customer service per manuals.
• Promote and sell services and merchandise.

Skills

Customer service

Interpersonal skills

Team leadership

Retail environment

Attention to detail

Multitasking

Communication skills

Self-motivation

Job description

Hibbett I City Gear in Pikeville, KY is seeking an Assistant Manager to support the Store Manager in day-to-day operations. The role covers selling, restocking, merchandising, and scheduling, with supervisory duties in the Manager's absence.

The ideal candidate has 1–3 years in retail customer service, strong communication, and the ability to lead a team in a fast-paced environment, while upholding company policies and standards.