Store Operations Lead | Customer Experience & Team Mentor

R301US Hibbett Retail, Inc.; Bowling Green (KY); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear in Bowling Green, KY, is seeking an Assistant Manager to support store operations and customer service excellence. The role involves assisting the Store Manager, supervising staff in the Manager's absence, and driving merchandising, scheduling, and inventory control.

The position requires 1–3 years in retail with strong interpersonal and communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the Store Manager's absence.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers in all departments as needed.
• Maintain awareness of inventory, sales statistics and expenses to support profitability.

Skills

Interpersonal skills

Communication skills

Team leadership

Customer service

Retail operations

Job description

Hibbett I City Gear in Bowling Green, KY, is seeking an Assistant Manager to support store operations and customer service excellence. The role involves assisting the Store Manager, supervising staff in the Manager's absence, and driving merchandising, scheduling, and inventory control.

The position requires 1–3 years in retail with strong interpersonal and communication skills, and the ability to thrive in a fast-paced environment.