Retail Assistant Manager: Customer Service & Store Operations

R301US Hibbett Retail, Inc.; Frankfort (KY); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear in Frankfort, KY seeks an Assistant Manager to support daily operations, merchandising, and customer service under the Store Manager. The role requires product knowledge, strong communication, and the ability to supervise in the manager's absence.

Key duties include assisting with scheduling, ordering, training staff, inventory control, and promoting merchandise while ensuring excellent customer service and store profitability.

Qualifications

• Experience in retail environments, especially footwear/apparel.
• Excellent interpersonal and communication abilities.
• Ability to work in a fast-paced setting.
• Self-starter with initiative and reliability.

Responsibilities

• Assist Store Manager in controlling store assets.
• Collaborate on staffing, scheduling, restocking, and merchandising.
• Take on Store Manager responsibilities in their absence.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales trends, and expenses to support profitability.
• Ensure high-quality customer service per company standards.
• Oversee administrative duties and training as needed.

Skills

Customer service

Interpersonal skills

Communication skills

Team leadership

Detail oriented

Multi-tasking

Job description

Hibbett I City Gear in Frankfort, KY seeks an Assistant Manager to support daily operations, merchandising, and customer service under the Store Manager. The role requires product knowledge, strong communication, and the ability to supervise in the manager's absence.

Key duties include assisting with scheduling, ordering, training staff, inventory control, and promoting merchandise while ensuring excellent customer service and store profitability.