Assistant Manager: Retail Leadership & Customer Experience

J.Crew Factory; Tallahassee (FL); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Up to 60% discount on branded products

401(k) plan with company matching

Medical, dental, prescription, vision,

Paid Time Off (PTO)

Paid holidays

Job summary

J.Crew Group in Tallahassee is seeking an Assistant Manager to lead store operations and drive profitability through genuine customer connections and brand loyalty.

You will coach the sales team, collaborate with the leadership group, and ensure smooth day-to-day operations while supporting recruiting and training efforts. The role emphasizes community engagement and delivering best-in-class service.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Leadership

Customer service

Team leadership

POS systems

Tools

POS systems

Job description

J.Crew Group in Tallahassee is seeking an Assistant Manager to lead store operations and drive profitability through genuine customer connections and brand loyalty.

You will coach the sales team, collaborate with the leadership group, and ensure smooth day-to-day operations while supporting recruiting and training efforts. The role emphasizes community engagement and delivering best-in-class service.