Assistant Manager-Retail Jewelry

Helzberg Diamonds Shops, Inc.; Springfield (MA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Helzberg Diamonds Shops, Inc. in Springfield, MA seeks an Assistant Manager to help drive sales and oversee daily retail operations while participating in training programs for future Store Manager roles.

The role requires 1–3 years of jewelry retail experience and a high school diploma. A bachelor's degree or relocation willingness is a plus, with flexible availability including evenings, weekends, and holidays.

Qualifications

• High School diploma required.
• 1–3 years of jewelry retail or sales experience.
• Experience selling in a commission environment.
• Ability to supervise others to achieve results.
• Strong communication skills and customer service focus.
• Bachelor's degree in business, marketing, retail management, or equivalent.
• Willing to relocate is a plus.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Generate sales to exceed personal sales goals.
• Lead store operations and assist the Store Manager in the manager's absence.
• Recruit top-performing associates.
• Develop selling skills in team members to achieve store goals.
• Provide outstanding customer service to every guest.

Skills

Sales experience

Team supervision

Communication skills

Customer service

Flexibility with personalities

Jewelry retail experience

Education

High School diploma

Bachelor's degree in business/marketing/retail management

Job description

Assistant Managers at Helzberg Diamonds must demonstrate strong sales knowledge and training ability to assist the retail store in achieving sales goals. Assistant Managers take part in directing the daily retail operations of the store, while progressing through company training programs in preparation for a Store Manager position.

Key responsibilities include:

• Ability to generate sales to exceed personal sales goals
• Ability to work as a team in a sales presentation to overcome customers objections and close additional sales
• Develop selling skills in team members to achieve store goals
• Providing first response to difficult associate and/or customer interactions in the Store Manager's absence
• Ability to provide outstanding customer service to each and every Helzberg Diamonds' guest
• Assist the Store Manager in recruiting top-performing associates

Required Experience: 1 to 3 years

Required Education: High School

The ideal candidate will possess:

• Proven history of selling in a commission environment
• Ability to supervise others to achieve results
• Superior communication skills
• Flexibility to work with a variety of personalities
• One to three years of jewelry retail experience
• Bachelor's degree in business, marketing, retail management, or an equivalent combination of education and experience
• Ability to relocate is a plus
• Must be able to work a flexible work schedule including evenings, weekends, and holidays