Assistant Manager - Reservations

Hyatt; Warren Park (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

Hyatt is seeking an Assistant Manager to support the Reservations and Front Office teams in Warren Park, Indiana. You will help run the department in line with Hyatt International's strategies and brand standards while delivering outstanding guest service.

Ideal candidates hold a hospitality degree or diploma and have at least 2 years' experience as a Reservations or Front Office supervisor or team leader in a larger operation; strong problem solving, administrative and interpersonal skills are

Qualifications

• University degree or diploma in Hospitality or Tourism management preferred.
• Minimum 2 years work experience as Assistant Manager in Reservations or Front Office, or as Team Leader in a larger operation.
• Good problem solving, administrative and interpersonal skills are essential.

Responsibilities

• Assist with the efficient running of Reservations and Front Office in line with Hyatt brand standards.
• Collaborate with Marketing, Sales and other Rooms Departments to maximize room yield through inventory control.
• Deliver exceptional customer service in line with Hyatt's brand standards.

Skills

Problem solving

Administrative skills

Interpersonal skills

Education

University degree or diploma in Hospitality or Tourism management

Job description

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations along with assisting the Front Office in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt's Brand Standards.

Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager in either Reservation or Front Office, or as Team Leader in larger operation. Good problem solving, administrative and interpersonal skills are a must.