Assistant Manager - Guest Experiences

Hyatt; Indiana (PA); Sur place; USD 52 000 - 60 000; Plein temps

Résumé du poste

Hyatt is seeking an Assistant Manager - Guest Experiences to support the Guest Experience Manager in everyday operations of the Rooms Division. The role focuses on delivering exceptional guest service and maintaining Hyatt’s brand standards.

You will lead with strong communication and customer relations skills, ensuring seamless front desk and guest services while meeting the needs of employees, guests, and owners.

Qualifications

• Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
• Well developed communication and customer relations skills.

Responsabilités

• Assist the Guest Experience Manager in managing the day-to-day operation of the Rooms Division.
• Assist with the efficient running of the department in line with Hyatt International's corporate strategies and brand standards, meeting employee, guest and owner expectations.

Connaissances

Front Office / Guest Relations

Communication

Customer relations

Description du poste

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Guest Experiences is responsible to assist the Guest Experience Manager in managing the day-to-day operation of the Rooms Division at the hotel.

• Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel
• Well developed communication and customer relations skills.