Assistant Manager: People & Culture Leader

potbelly; Cleveland (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive pay raises

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

Retirement Savings 401(k) with company

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly in Cleveland, OH is seeking an Assistant Manager to co-lead the shop and foster a welcoming, high-energy environment for teams and customers. The role emphasizes coaching, scheduling, and ensuring food safety, with opportunities for career growth and competitive benefits.

Applicants should have at least 2 years of management experience in restaurants or retail, pass food safety certification, and demonstrate strong communication and organizational skills.

Qualifications

• Minimum of at least 2 years management experience in either a restaurant or retail environment preferred
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification.
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• You have strong written and verbal communication skills
• You enjoy problem-solving
• You're able to write effective schedules and maintain labor goals
• You have knowledge of Microsoft Office
• You have a strong business acumen
• You're able to stand/walk for 8-9 hours or as needed
• You have the ability/stamina to work a minimum of 45 hours per week
• You’re able to lift up to 50 pounds occasionally

Responsibilities

• Train, coach and develop Potbelly Associates and Shift Leaders
• Effectively interview and recommend the hiring of Associates, Certified Trainers and Shift Leaders
• Develop and maintain a Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Attend regularly scheduled meetings
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Assists General Manager with the control of cost of goods, variances and inventories within the shop
• Control assigned P&L line items
• Ability to maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Other duties as assigned

Skills

Management experience

Food safety certification

Customer-first mindset

Written and verbal communication

Problem-solving

Scheduling and labor goals

Microsoft Office

Business acumen

Stamina to stand/walk

Weekly hours commitment

Lifting up to 50 lbs

Tools

Microsoft Office

Job description

Potbelly in Cleveland, OH is seeking an Assistant Manager to co-lead the shop and foster a welcoming, high-energy environment for teams and customers. The role emphasizes coaching, scheduling, and ensuring food safety, with opportunities for career growth and competitive benefits.

Applicants should have at least 2 years of management experience in restaurants or retail, pass food safety certification, and demonstrate strong communication and organizational skills.