Assistant Manager of Technology Innovation & Data

Four Seasons Hotels and Resorts; Lanai City (HI); On-site; USD 75,000 - 78,000; Full time

Benefits offered by this job

Salary Range: $75k-$78k

Competitive wages and benefits

Employer paid medical, dental, and vis

On-island housing support

Employee perks

Job summary

Four Seasons Resorts Lanai is seeking a visionary TID Assistant Manager to lead technology operations across Lanai and Sensei Lanai. You will help manage data infrastructure, systems, and initiatives that enhance guest experiences and staff efficiency.

You will oversee a small team, ensure system reliability, participate in major projects, provide training, and maintain compliance with PCI, privacy, and security standards. On-island collaboration with hotel leadership is essential.

Qualifications

• 3+ years of experience in hotel TID role is preferred.
• Project Management and knowledge of hospitality applications are assets.

Responsibilities

• Support daily technology operations, including system monitoring, user access management, security patching, help desk services, and maintenance of hardware, software, servers, and business applications.
• Ensure the availability, reliability, and performance of critical business systems, guest-facing technologies, property management systems, point-of-sale platforms, and end-user devices.
• Assist with technology implementations, system upgrades, and major projects, partnering with operational leaders to support business objectives and enhance guest and employee experiences.
• Maintain compliance with corporate technology standards, PCI requirements, privacy regulations, security protocols, and all applicable local, national, and company policies.
• Provide technical support and training to employees, promoting the effective use of technology systems and applications across the resort.
• Foster strong relationships with guests and team members through a visible, service-focused presence and a collaborative approach to operational support.
• Partner with department leaders to ensure technology solutions meet operational needs and support seamless interdepartmental communication and cooperation.
• Assist in the recruitment, training, development, coaching, and performance management of Technology Innovation & Data team members.
• Monitor departmental expenses, inventory, and purchasing activities while supporting budget adherence, cost-control initiatives, and operational efficiencies.
• Participate in operational meetings and communicate effectively with stakeholders to ensure technology services align with business priorities and service standards.
• Promote a culture of innovation, service excellence, and continuous improvement while supporting departmental and organizational goals.
• And More!

Skills

Project Management

Hospitality Applications

Tools

PMS

HSIA

POS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

TECHNOLOGY INNOVATION & DATA (TID) ASSISTANT MANAGER

The Four Seasons ResortsLāna’i is looking for visionary leaders who are passionate about creating exceptional guest and employee experiences, inspiring teams to achieve excellence, and embodying the Golden Rule in every interaction.

The Technology Innovation & Data (TID) Assistant Manager supports the operation, maintenance, and continuous improvement of technology systems, data infrastructure, and Technology Innovation & Data (TID) initiatives across Four Seasons Resort Lānaʻi, Sensei Lānaʻi, and related entities. Assist in leading TID team members, implementing technology strategies, and delivering innovative solutions that enhance operational efficiency, system reliability, and exceptional guest and employee experiences across multiple properties and remote locations. Responsibilities include, but are not limited to:

• Support daily technology operations, including system monitoring, user access management, security patching, help desk services, and maintenance of hardware, software, servers, and business applications.

• Ensure the availability, reliability, and performance of critical business systems, guest-facing technologies, property management systems, point-of-sale platforms, and end-user devices.

• Assist with technology implementations, system upgrades, and major projects, partnering with operational leaders to support business objectives and enhance guest and employee experiences.

• Maintain compliance with corporate technology standards, PCI requirements, privacy regulations, security protocols, and all applicable local, national, and company policies.

• Provide technical support and training to employees, promoting the effective use of technology systems and applications across the resort.

• Foster strong relationships with guests and team members through a visible, service-focused presence and a collaborative approach to operational support.

• Partner with department leaders to ensure technology solutions meet operational needs and support seamless interdepartmental communication and cooperation.

• Assist in the recruitment, training, development, coaching, and performance management of Technology Innovation & Data team members.

• Monitor departmental expenses, inventory, and purchasing activities while supporting budget adherence, cost-control initiatives, and operational efficiencies.

• Participate in operational meetings and communicate effectively with stakeholders to ensure technology services align with business priorities and service standards.

• Promote a culture of innovation, service excellence, and continuous improvement while supporting departmental and organizational goals.

• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)

• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.

• Clear Hawaii Driver’s Abstract is required for this role

• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts

• 3+ years of experience in hotel TID role is preferred

• Project Management and knowledge of hospitality applications, PMS, HSIA, POS are assets.

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Salary Range: $75k-$78k

• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit etc.) as well as Paid Time Off & Holiday Pay

• 100% Employer paid Medical, Dental, and Vision benefits

• Complimentary stays and exclusive discounts at Four Seasons Worldwide

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms

• Subsidized on-island housing and other resources

• Inclusive and diverse employee engagement & recognition events all year-round

• Comprehensive learning and development programs to help you master your craft

• Energizing Employee Culture where you are encouraged to be your true self!

• And so much more!

Learn more about what it’s like to work at Four Seasons Resorts Lana’i, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Aff…