Assistant Manager of Technology Innovation & Data

Four Seasons; Lanai City (HI); On-site; USD 75,000 - 78,000; Full time

Benefits offered by this job

Retirement Plan

Wellness Credit

Travel Credit

Paid Time Off

On-island housing assistance

Employee discounts

Meals & Dry Cleaning

Job summary

Four Seasons Resorts Lana’i is seeking a Technology Innovation & Data (TID) Assistant Manager to lead daily tech operations at the Lana’i property. You will ensure reliable guest and employee technology, manage system upgrades, and support major initiatives in collaboration with resort leadership.

The role requires 3+ years in hotel TID or related fields, project management skills, and experience with PMS, HSIA, and POS systems. On-island housing support and comprehensive benefits are provided.

Qualifications

• Minimum 3+ years of experience in a hotel technology, information, or data role.
• Strong project management skills.
• Knowledge of hospitality systems and guest-facing technologies.

Responsibilities

• Support daily technology operations and system monitoring.
• Ensure availability and performance of key hotel systems and guest technologies.
• Assist with technology implementations and major projects.
• Maintain compliance with security and privacy requirements.
• Provide training and user support to hotel staff.
• Collaborate with department leaders to align tech with operations.
• Participate in budget tracking and cost-control initiatives.
• Foster service-focused tech support across the resort.

Skills

Hotel TID experience

Project Management

Hospitality applications knowledge

Tools

PMS

HSIA

POS

Job description

About Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five‑star, five‑diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award‑winning Jack Nicklaus‑signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on‑site observatory.

TECHNOLOGY INNOVATION & DATA (TID) ASSISTANT MANAGER

The Four Seasons Resorts Lāna’i is looking for visionary leaders who are passionate about creating exceptional guest and employee experiences, inspiring teams to achieve excellence, and embodying the Golden Rule in every interaction.

• Support daily technology operations, including system monitoring, user access management, security patching, help desk services, and maintenance of hardware, software, servers, and business applications.
• Ensure the availability, reliability, and performance of critical business systems, guest‑facing technologies, property management systems, point‑of‑sale platforms, and end‑user devices.
• Assist with technology implementations, system upgrades, and major projects, partnering with operational leaders to support business objectives and enhance guest and employee experiences.
• Maintain compliance with corporate technology standards, PCI requirements, privacy regulations, security protocols, and all applicable local, national, and company policies.
• Provide technical support and training to employees, promoting the effective use of technology systems and applications across the resort.
• Foster strong relationships with guests and team members through a visible, service‑focused presence and a collaborative approach to operational support.
• Partner with department leaders to ensure technology solutions meet operational needs and support seamless interdepartmental communication and cooperation.
• Assist in the recruitment, training, development, coaching, and performance management of Technology Innovation & Data team members.
• Monitor departmental expenses, inventory, and purchasing activities while supporting budget adherence, cost‑control initiatives, and operational efficiencies.
• Participate in operational meetings and communicate effectively with stakeholders to ensure technology services align with business priorities and service standards.
• Promote a culture of innovation, service excellence, and continuous improvement while supporting departmental and organizational goals.
• And More!

What To Bring

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L‑1 Visa sponsorship)
• The hospitality business functions seven (7) days a week, twenty‑four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Clear Hawaii Driver’s Abstract is required for this role
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• 3+ years of experience in hotel TID role is preferred
• Project Management and knowledge of hospitality applications, PMS, HSIA, POS are assets.

Join Our ‘ohana & Enjoy Our Amazing Benefits

• Salary Range: $75k-$78k
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit etc.) as well as Paid Time Off & Holiday Pay
• 100% Employer paid Medical, Dental, and Vision benefits
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Subsidized on‑island housing and other resources
• Inclusive and diverse employee engagement & recognition events all year‑round
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

Four Seasons is an Equal Opportunity, Affidavitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:

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