Assistant Housekeeping Manager

Four Seasons Hotels and Resorts; United States; On-site; USD 70,000 - 83,000; Full time

Benefits offered by this job

Retirement Plan

Wellness Credit

Travel Credit

Paid Time Off

Holiday Pay

Medical Benefits

Dental Benefits

Vision Benefits

Free Stays

Meal Benefits

Dry Cleaning

Housing Support

Team events

Job summary

Four Seasons Lana'i Resort is seeking an Assistant Housekeeping Manager to lead daily housekeeping operations, ensuring the highest standards of cleanliness and luxury across guest rooms, public areas, and wellness spaces. You will supervise staff, train, coach, and ensure consistent quality in guest experiences.

The role requires prior supervisory experience in hospitality, a commitment to Forbes Five-Star and AAA Five-Diamond standards, and the ability to work in a demanding luxury

Qualifications

• Prior supervisory experience in Housekeeping within a hotel or resort environment is preferred.

Responsibilities

• Supervise and lead Housekeeping team members across guest rooms, public areas, and wellness spaces.
• Ensure Forbes Five-Star and AAA Five-Diamond standards are met through daily oversight and inspections.
• Manage team scheduling, payroll submission, and shift operations to support efficient department performance.
• Conduct regular inspections of guest rooms, public areas, and wellness facilities to maintain exceptional cleanliness and presentation.
• Address guest requests and service recovery with professionalism and urgency.

Skills

Supervisory experience

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sensei Lāna'i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna'i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths - Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique - itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.

ASSISTANT HOUSEKEEPING MANAGER

Sensei Lāna'i, A Four Seasons Resort is looking for visionary leaders who are passionate about creating exceptional guest and employee experiences, inspiring teams to achieve excellence, and embodying the Golden Rule in every interaction.

The Assistant Housekeeping Manager leads daily Housekeeping operations, ensuring guest rooms, public areas, and wellness spaces meet the highest standards of cleanliness, luxury, and service while supporting an exceptional guest and employee experience.Responsibilities include, but are not limited to:

• Supervise and lead Housekeeping team members across guest rooms, public areas, and wellness spaces, including hiring, training, coaching, mentoring, and performance management.
• Ensure Forbes Five-Star and AAA Five-Diamond standards are consistently achieved through daily oversight, inspections, and quality assurance.
• Manage team scheduling, daily assignments, labor reporting, payroll submission, and shift operations to support efficient department performance.
• Conduct regular inspections of guest rooms, public areas, and wellness facilities to maintain exceptional cleanliness, presentation, and operational standards.
• Address guest requests, concerns, and service recovery situations with professionalism, urgency, and attention to detail to deliver personalized luxury experiences.
• Maintain clear communication with team members and leadership, ensuring timely follow-up on operational needs, guest preferences, and special requests.
• Monitor staff productivity and service quality, providing ongoing coaching and support to achieve departmental goals.
• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Ability to stand for extended periods, lift up to 30lbs, and push/pull as needed during shifts
• Priorsupervisory experience in Housekeeping within a hotel or resort environment is preferred

JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS:

• Salary Range: $70k-$83k
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit etc.) as well as Paid Time Off & Holiday Pay
• 100% Employer paid Medical, Dental, and Vision benefits
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Subsidized on-island housing and other resources
• Inclusive and diverse employee engagement & recognition events all year-round
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work at Four Seasons Resorts Lana'i, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, affirmatively action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is The Law Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal