Assistant Manager: Lead WOW Service & Store Growth

Kendra Scott; Colorado Springs (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Kendra Scott is seeking a full-time Assistant Manager in Colorado Springs to be the Store Manager’s right hand and lead brand experience. You will train and coach your team to deliver WOW experiences, meet revenue targets, and uphold philanthropic impact with operational excellence.

You will model integrity, drive KPIs, and build a collaborative, guest-focused culture while aligning with the brand’s values. This role requires leadership and adaptability.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience leading functional teams in retail management.
• Ability to multi-task with attention to detail; strong time management.
• Willingness to relocate long-term for career growth.

Responsibilities

• Act as Store Manager’s right hand to develop and implement business strategy.
• Lead brand experience and WOW service to create memorable guest interactions.
• Train and coach team to hit revenue targets and deliver operational excellence.
• Drive philanthropic impact and strengthen community initiatives.
• Model integrity, manage KPIs, and ensure policy compliance.
• Foster collaboration, flexibility, and proactive decision-making.
• Support events, traffic-driving activities, and guest engagement.
• Provide clear communication and ongoing performance feedback.
• Maintain a positive, customer-focused store culture.

Skills

Retail management

Leadership

Customer service

Training and coaching

Communication

Education

Bachelor’s degree or equivalent work experience

Job description

Kendra Scott is seeking a full-time Assistant Manager in Colorado Springs to be the Store Manager’s right hand and lead brand experience. You will train and coach your team to deliver WOW experiences, meet revenue targets, and uphold philanthropic impact with operational excellence.

You will model integrity, drive KPIs, and build a collaborative, guest-focused culture while aligning with the brand’s values. This role requires leadership and adaptability.