Assistant Manager - Drive-Thru & Guest Experience Leader

Dunkin' Donuts; Fort Myers (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company matching

Paid time off

Employee discounts

SNHU tuition

Job summary

DUNKIN’ / QUALITY BRAND GROUP is hiring an Assistant Manager to partner with the General Manager in Fort Myers, FL. You will oversee daily operations, coach team members, and ensure guest satisfaction in a fast-paced Dunkin' restaurant.

Join a team that values remarkable hospitality, accountability, integrity, positivity, and results as you develop your leadership skills and advance within a growing organization.

Qualifications

• QSR experience with a strong focus on guest service, speed of service, and drive-thru performance.
• Prior restaurant leadership or supervisory experience, with the ability to organize shifts and coach a team.
• Clear communication, sound judgment, and a hands-on approach to solving problems in a fast-paced environment.
• Basic math and computer skills, with the ability to support cash handling, inventory, scheduling, and cost control.
• Availability to work flexible hours, including early mornings, weekends, and holidays.

Responsibilities

• Lead shifts and support the General Manager with scheduling, staffing, and daily priorities. Guide the team when the General Manager is away.
• Coach fast, accurate, friendly service, with a strong focus on drive-thru performance. Address guest feedback and help the team improve.
• Support inventory, ordering, cash handling, and labor management. Reduce waste, monitor results, and help achieve sales and profitability goals.
• Maintain food safety, sanitation, cleanliness, and brand standards. Reinforce training, communicate expectations, and follow through on accountability.

Skills

Guest service focus

Drive-thru performance

Team leadership

Scheduling

Tools

POS systems

Job description

DUNKIN’ / QUALITY BRAND GROUP is hiring an Assistant Manager to partner with the General Manager in Fort Myers, FL. You will oversee daily operations, coach team members, and ensure guest satisfaction in a fast-paced Dunkin' restaurant.

Join a team that values remarkable hospitality, accountability, integrity, positivity, and results as you develop your leadership skills and advance within a growing organization.