Assistant Manager - Store Ops & Guest Experience

Harri; Bluffdale (UT); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Discounted Drinks & Cookies

Flexible hours

Opportunities for Growth

Company competitions and recognition

Job summary

Swig is hiring an Assistant Manager in Bluffdale, UT to lead day-to-day restaurant operations and ensure the team delivers the signature Swig experience. You’ll train staff, tackle guest concerns, and help optimize labor and inventory while upholding Swig’s standards.

You’ll drive sales, mentor teammates, and maintain a clean, safe environment. The role requires strong communication and a collaborative, growth-focused attitude.

Qualifications

• Must have strong customer service mindset and the ability to lead a team in a fast-paced environment.
• Excellent communication and interpersonal skills are essential for interacting with guests and staff.
• Ability to multitask, stay organized, and maintain high standards during busy shifts.

Responsibilities

• Oversee day-to-day restaurant operations, ensuring Swig’s standards are met in both FOH and BOH
• Train, develop, mentor, and communicate with staff to foster a positive work environment and achieve success.
• Act as the primary point of contact for customer service and manage online reviews.
• Drive sales growth and manage labor costs to improve profitability.
• Monitor and optimize operational efficiency, including prep, stocking, and staging.
• Adjust staffing schedules to ensure adequate coverage and manage labor costs.
• Assist with weekly reports, inventory management, and operational documentation.
• Uphold company values, enforce policies, and maintain a safe, clean, and organized environment.
• Complete store checklists, manage deposits, and ensure smooth operations.
• Stock, prep, and rotate food, supplies, and chemicals for smooth service.
• Craft quality drinks and food by following Swig's procedures.
• Communicate clearly with guests and teammates to ensure a smooth, seamless experience
• Assist with to-go and delivery orders, ensuring accuracy and timely service.
• Collaborate with your team to meet goals and create a welcoming atmosphere.
• Offer add-ons and special menu items, helping customers discover new favorites and enhancing their experience!
• Follow all company policies and procedures to uphold our standards and values.
• Perform other duties as needed.

Skills

Customer service

Leadership

Communication

Multitasking

Team collaboration

Attention to detail

Job description

Swig is hiring an Assistant Manager in Bluffdale, UT to lead day-to-day restaurant operations and ensure the team delivers the signature Swig experience. You’ll train staff, tackle guest concerns, and help optimize labor and inventory while upholding Swig’s standards.

You’ll drive sales, mentor teammates, and maintain a clean, safe environment. The role requires strong communication and a collaborative, growth-focused attitude.