Assistant Manager: Lead Team & Elevate Customer Experience

White House Black Market; Estero (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Optional medical, dental, vision

401(k) plan

Merchandise discounts

Professional development

Community philanthropy

Job summary

White House Black Market in Estero, FL is seeking an Assistant Manager to support the Store Manager in leading a team, delivering a customer-centered experience, and building community connections. You will help create a welcoming environment, coach associates, and drive store performance through stock, inventory, and operations.

The role requires 18+ years old, 3 years of retail leadership experience, strong communication, and flexibility to cover nights, weekends, and holidays.

Qualifications

• 3 years of retail management experience preferred.
• Flexible availability — including nights, weekends, and holidays.
• Must be at least 18 years old.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products and lift up to 50 pounds.

Responsibilities

• Build, lead, and develop a team to deliver a customer-centered experience.
• Take ownership to achieve the financial goals of the store and motivate the team.
• Assist in the hiring, development, and coaching of associates.
• Lead by example on the sales floor and utilize an omni-channel approach.
• Maintain a visually inspiring store environment that reflects brand standards.
• Ensure safe and efficient store operations including inventory management and daily replenishment.
• Ensure compliance with policies and business practices.
• Build community connections through in-store events and philanthropy.

Skills

Retail management

Customer service

Leadership

Communication

Tools

POS system

Job description

White House Black Market in Estero, FL is seeking an Assistant Manager to support the Store Manager in leading a team, delivering a customer-centered experience, and building community connections. You will help create a welcoming environment, coach associates, and drive store performance through stock, inventory, and operations.

The role requires 18+ years old, 3 years of retail leadership experience, strong communication, and flexibility to cover nights, weekends, and holidays.