Assistant Manager: Lead Store & Elevate Customer Experience

J.Crew; Lee (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded product

Entertainment, travel, fitness, and m­

401(k) plan with company matching

Medical and Prescription coverage

PTO & paid holidays

Dental, vision, and life insurance

Job summary

J.Crew in Lee, MA is seeking an Assistant Manager to join our store leadership team. You will coach the sales staff, foster brand loyalty, and optimize daily operations to maximize profitability while delivering authentic customer connections.

You’ll collaborate with the Store Director on strategies, recruit and develop teammates, and ensure a welcoming environment that supports exceptional service, merchandise standards, and community engagement.

Qualifications

• Have 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer focus

Job description

J.Crew in Lee, MA is seeking an Assistant Manager to join our store leadership team. You will coach the sales staff, foster brand loyalty, and optimize daily operations to maximize profitability while delivering authentic customer connections.

You’ll collaborate with the Store Director on strategies, recruit and develop teammates, and ensure a welcoming environment that supports exceptional service, merchandise standards, and community engagement.