Assistant Manager — Lead Shifts, Elevate Guest Experience

Dunkin' Donuts Incorporated; Hanover (MA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Free shift meal

Discounted tuition at SNHU

Paid Time Off

Medical and dental inurance options

Cash referral program

Recognition program

Community involvement

Job summary

Dunkin' Donuts Incorporated is seeking a proactive Assistant Manager to lead by example, coach the team, and ensure smooth shift operations. You’ll drive guest satisfaction, lean on strong communication, and partner with the Restaurant Manager to maintain a high-energy store culture.

Ideal candidates have 6+ months of retail/restaurant management experience, solid time management, and a valid driver’s license. Join us to help guests love visiting our Dunkin’ location every day.

Qualifications

• Leads by example and supports team to deliver guest experiences.
• Strong time management and attention to detail in a fast-paced environment.
• Excellent communication and problem-solving to resolve guest issues.

Responsibilities

• Lead and motivate the team to deliver positive guest experiences across shifts.
• Coach and support team members to meet store goals and standards.
• Maintain high energy, set the tone, and model professional behavior for staff.

Skills

Leadership

Team motivation

Time management

Guest service

Communication

Problem solving

Driver’s license

Job description

Dunkin' Donuts Incorporated is seeking a proactive Assistant Manager to lead by example, coach the team, and ensure smooth shift operations. You’ll drive guest satisfaction, lean on strong communication, and partner with the Restaurant Manager to maintain a high-energy store culture.

Ideal candidates have 6+ months of retail/restaurant management experience, solid time management, and a valid driver’s license. Join us to help guests love visiting our Dunkin’ location every day.