Assistant Manager — Lead Operations & Guest Experience

Zaxby's; Conover (NC); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Bonus potential

Meals on shift

Meal discounts

Paid time off

Paid holidays

Early pay access

Recognition program

Referral program

Advancement opportunities

Job summary

Zaxbys is seeking an Assistant Manager to oversee daily restaurant operations and uphold brand standards in North Carolina. The role focuses on leading the team, maintaining safety and quality, and ensuring a positive guest experience.

You will train staff, manage schedules, delegate shifts, coach for performance, and strive to meet quarterly goals while maintaining compliance with company policies.

Qualifications

• Must be 18 years of age or older.
• Must have a valid driver’s license, vehicle insurance, and reliable transportation.
• Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Successful completion of background check.
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others.
• 1-3 years management experience required.
• Restaurant management experience preferred.

Responsibilities

• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations.
• Ensure team members receive proper training including ongoing coaching and development.
• Create an effective work schedule following company standards and local laws.
• Plan and delegate shift assignments including communicating expectations and adjusting as needed.
• Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals.
• Ensure service, product quality, and cleanliness standards are consistently upheld.
• Communicate performance concerns to your General Manager.
• Assist with performance reviews and mentor and develop team members.
• Create and maintain a positive culture and healthy team morale through recognition and leading by example.
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner.
• Ensure processes, policies, and procedures are properly followed throughout daily operations.
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures.
• Maintain compliance with federal, state, and local laws and guidelines.
• Utilize management tools and keep neat, accurate, and current records.

Skills

Leadership

Communication

Team management

Job description

Zaxbys is seeking an Assistant Manager to oversee daily restaurant operations and uphold brand standards in North Carolina. The role focuses on leading the team, maintaining safety and quality, and ensuring a positive guest experience.

You will train staff, manage schedules, delegate shifts, coach for performance, and strive to meet quarterly goals while maintaining compliance with company policies.