Assistant Manager - Lead Team & Guest Experience

ZAX Zax LLC; Concord (NH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus up to 12% of annual earnings

Free meals on shift & 50% off meals

Paid time off

Paid holidays

401(k) with employer match

Job summary

Zaxbys is seeking an Assistant Manager in Concord to oversee daily restaurant operations and ensure guest satisfaction. You will lead a team, develop schedules, and maintain high standards in service, quality, and safety while driving performance and training across the staff.

The role emphasizes coaching, compliance, and a positive culture, with opportunities for advancement and inclusion in company-wide programs and benefits.

Qualifications

• Proven leadership and people management abilities.
• Ability to train and coach team members.
• Strong focus on customer satisfaction and guest experience.

Responsibilities

• Oversee daily restaurant operations to meet standards.
• Create and manage staff schedules to cover shifts.
• Supervise and coach team members for peak performance.
• Ensure compliance with all policies, procedures, and safety guidelines.
• Monitor product quality, service, and cleanliness at all times.
• Escalate issues to the General Manager as needed.

Skills

Leadership

Team management

Training

Customer service

Scheduling

Job description

Zaxbys is seeking an Assistant Manager in Concord to oversee daily restaurant operations and ensure guest satisfaction. You will lead a team, develop schedules, and maintain high standards in service, quality, and safety while driving performance and training across the staff.

The role emphasizes coaching, compliance, and a positive culture, with opportunities for advancement and inclusion in company-wide programs and benefits.