Assistant Manager — Lead Customer Experience & Team

LOFT; Annapolis (MD); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

LOFT is seeking an Assistant Manager in Annapolis, MD to lead the store’s customer experience and nurture a strong store culture among associates. You’ll guide a team on the sales floor, model LOFT’s brand behaviors, and foster authentic connections with customers.

The role emphasizes inclusivity, technology-enabled shopping, and collaboration with the Store Manager on hiring and development to drive results.

Qualifications

• 1+ year retail management experience
• Hospitality mindset when connecting with customers and associates
• Technology proficient and ability to operate a point-of-sale system
• Strong business acumen and ability to implement action plans to drive results
• Takes initiative in making thoughtful decisions

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Job description

LOFT is seeking an Assistant Manager in Annapolis, MD to lead the store’s customer experience and nurture a strong store culture among associates. You’ll guide a team on the sales floor, model LOFT’s brand behaviors, and foster authentic connections with customers.

The role emphasizes inclusivity, technology-enabled shopping, and collaboration with the Store Manager on hiring and development to drive results.