Assistant Manager — Lead a High-Energy Team, Flexible Schedule

Potbelly; Schaumburg (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive pay raises

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA/HSA with Employer Contribution

Commuter Benefit Program

401(k) with company match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Corporate is seeking an Assistant Manager in Schaumburg to co-lead store operations and develop a high-performing team. You will recruit, train, coach and schedule staff, while ensuring safety, quality and guest experience in a fast-paced kitchen environment.

Join us to contribute to a strong culture, manage shifts, drive local promotions, and support cost controls with real impact. This role requires 45+ hours weekly, 8–9 hour shifts, and a commitment to customer service excellence.

Qualifications

• Two years of management experience in a restaurant or retail setting.
• Must pass Food Safety Certification.
• Customer-first mindset in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Ability to manage schedules and labor goals.
• Strong organizational skills and multitasking.
• Knowledge of Microsoft Office.
• Ability to stand and walk 8–9 hours; 45 hours/week minimum.

Responsibilities

• Train, coach and develop Potbelly Associates and Shift Leaders.
• Interview and recommend hires for Associates, Trainers and Shift Leaders.
• Develop and maintain a Good Vibes culture to attract/retain staff.
• Effectively schedule Associates, Trainers and Leaders.
• Update communication board with shop information.
• Attend regularly scheduled meetings.
• Ensure all security procedures are followed.
• Ensure back-of-house standards and cleanliness.
• Count drawers and follow cash handling procedures.
• Drive neighborhood shop marketing and recruiting efforts.
• Assist GM with cost of goods, variances and inventories.
• Control assigned P&L items.
• Maintain deadlines and prioritize while running shifts.
• Comply with health and safety standards for food.
• Handle customer complaints/issues.
• Other duties as assigned.

Skills

Management experience

Food safety

Customer service

Communication

Problem solving

Scheduling

Organization

Team leadership

Interviewing

Labor planning

Microsoft Office

Business acumen

Tools

Microsoft Office

Job description

Potbelly Corporate is seeking an Assistant Manager in Schaumburg to co-lead store operations and develop a high-performing team. You will recruit, train, coach and schedule staff, while ensuring safety, quality and guest experience in a fast-paced kitchen environment.

Join us to contribute to a strong culture, manage shifts, drive local promotions, and support cost controls with real impact. This role requires 45+ hours weekly, 8–9 hour shifts, and a commitment to customer service excellence.