Assistant Manager in Training (San Francisco Downtown)

The Escape Game; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game, located in Downtown San Francisco, is seeking an Assistant Manager in training to support the GM and lead a guest‑focused team. You will execute initiatives, champion our values, and coach staff to uphold The Escape Game standards through positive leadership.

This role requires flexible availability—nights, weekends, and holidays—and the ability to handle physical tasks, maintain composure in a fast‑paced setting, and manage cash systems.

Qualifications

• Must be willing to work at least 2 weekend shifts and 2 night shifts per week.
• Flexible availability, including nights, weekends, and holidays.
• Able to perform physical tasks (cleaning, painting, lifting 30–40 lbs, minor repairs).
• Align with Uniform Standards.

Responsibilities

• Support the GM by executing initiatives and upholding The Escape Game standards.
• Coach team to maintain high guest service and company values.
• Respond to guest needs with gracious, proactive service.

Skills

Customer service

Flexibility

Positive attitude

Cash handling

Interpersonal skills

Communication

Computer basics

Calm under pressure

Job description

We are located in Downtown San Francisco!

THE ROLE

Our team members are world‑class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Assistant Managers in training serve and support their GM by executing their initiatives, championing TEG’s values, and coaching my team to uphold TEG standards through continuous, gracious pressure. They are a humble, teachable trainee who is eager to learn from and apply feedb ack from their GM and Region Leader.

REQUIREMENTS

• Required to work at least 2 weekend shifts and 2 night shifts per week unless requested off in writing through email and TEG’s timekeeping software at least two weeks in advance.
• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Align with TEG’s Uniform Standards.

KNOWLEDGE, SKILLS & ABILITIES

• Genuine love for serving others
• Flexibility in a rapidly changing work environment
• Consistently fantastic attitude
• Managing cash systems
• Strong interpersonal and communication skills
• Ability to positively influence others
• Basic computer skills
• Maintains composure in high-stress, fast-paced environments

BENEFITS FOR FULL TIME TEAM MEMBERS

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule