Assistant Manager — Ice Cream Shop Leader & Growth Path

Ben & Jerry's; Glastonbury (CT); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Free ice cream

Flexible schedules with paid liderança

Growth pathway to Shop Manager

Job summary

Ben & Jerry's in Glastonbury, CT is seeking an Assistant Manager to lead daily shop operations on the floor, coach scoopers and shift leads, and model outstanding guest service. You’ll handle cash, scheduling, and inventory while creating a welcoming atmosphere.

This hands-on role offers growth toward Shop Manager with training and leadership development. Join a values-driven team that celebrates quality products, community events, and opportunities to advance.

Qualifications

• Leadership or supervisory experience in food service or retail.
• Clear, positive communication skills.
• Reliability, accountability, and a positive attitude.

Responsibilities

• Lead, coach, and support scoopers and shift leads during busy shifts and daily operations.
• Oversee day‑to‑day shop operations, including cash handling, inventory, scheduling, and opening/closing procedures.
• Set and model high standards for guest service and train others to deliver a consistently great experience.
• Help your team grow through ongoing feedback, encouragement, and clear expectations so everyone can win together.
• Support community events and shop initiatives that build loyalty and drive shop goals.

Skills

Leadership experience

Communication skills

Reliability

Problem solving

Growth mindset

Job description

Ben & Jerry's in Glastonbury, CT is seeking an Assistant Manager to lead daily shop operations on the floor, coach scoopers and shift leads, and model outstanding guest service. You’ll handle cash, scheduling, and inventory while creating a welcoming atmosphere.

This hands-on role offers growth toward Shop Manager with training and leadership development. Join a values-driven team that celebrates quality products, community events, and opportunities to advance.