Hands-on Assistant Manager — Ice Cream Shop Leader

Ben & Jerry's Nashville; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount

Friends & family discount

Bonus after 1 year

Job summary

Ben & Jerry's Nashville is seeking an Assistant Manager to lead daily shop operations, motivate the team, and ensure exceptional guest experiences. You’ll be on the floor, solving problems, and modeling service that reflects our values while supporting growth within the organization.

This role offers hands-on leadership with opportunities to develop toward Shop Manager, plus a collaborative, upbeat team culture in a local Nashville franchise setting.

Qualifications

• Must be 18 years or older.
• Open availability is required.
• High school diploma or equivalent required.
• Past experience in food service or prior management/leadership experience.
• Reliable transportation is required.
• Ability to stand up to 8 hours and lift up to 40 lbs.

Responsibilities

• Assist General Manager/Operator in vetting and orienting staff; conduct in-store training and performance evaluations.
• Direct day-to-day operations; ensure store appearance, customer service, safety, and inventory standards.
• Model upbeat, hospitable service and proper product handling to customers.
• Coordinate store opening and closing activities.
• Ensure proper staffing and shift coverage for the assigned store.
• Track scooping performance and waste; monitor cost of goods against standards.
• Maintain cash handling accuracy and daily sales reporting.
• Prepare daily financial reporting as directed by GM/Owner.
• Assist in inventory storage and logging; verify invoices against packing slips.
• Perform full store inventory monthly.
• Contribute to marketing plans, including in-store campaigns and events.
• Participate in staff meetings and development activities with GM/Owner and team.

Skills

Leadership

Customer service

Food service experience

Education

High school diploma or equivalent

Job description

Ben & Jerry's Nashville is seeking an Assistant Manager to lead daily shop operations, motivate the team, and ensure exceptional guest experiences. You’ll be on the floor, solving problems, and modeling service that reflects our values while supporting growth within the organization.

This role offers hands-on leadership with opportunities to develop toward Shop Manager, plus a collaborative, upbeat team culture in a local Nashville franchise setting.