Assistant Manager, Hospitality & Operations Lead

Dear Mama Coffee; New York (NY); On-site; MXN 1,262,000 - 1,507,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

40 hours PTO after 6 months

Daily manager meal

Five paid sick days

Job summary

Dear Mama NYC is seeking an Assistant Manager on its Columbia University–area cafe campus to lead a busy service team and refine operations. You will work directly with the Owner and Beverage & Service Director to execute hospitality standards, optimize schedules, and support growth initiatives for dine-in and to-go service.

We expect 3–4 years’ experience in a volume restaurant, DOH Food Handlers Certification, and a hands-on leadership approach.

Qualifications

• 3–4 years experience in a high-volume restaurant.
• DOH Food Handlers Certification required.
• Role emphasizes leadership, collaboration, and hands-on execution.

Responsibilities

• Lead service and manage front-of-house during shifts.
• Develop and maintain staff schedules and payroll coordination.
• Partner with owner and director to implement new processes and menus.
• Oversee vendor relationships, inventory, and cost control.
• Ensure food safety and quality in accordance with DOH standards.
• Foster community partnerships and staff development.

Skills

Leadership

Operational efficiency

Data driven

Creativity

Compliance

Communication

Attention to detail

Education

DOH Food Handlers Certification

Job description

Dear Mama NYC is seeking an Assistant Manager on its Columbia University–area cafe campus to lead a busy service team and refine operations. You will work directly with the Owner and Beverage & Service Director to execute hospitality standards, optimize schedules, and support growth initiatives for dine-in and to-go service.

We expect 3–4 years’ experience in a volume restaurant, DOH Food Handlers Certification, and a hands-on leadership approach.