Assistant Manager: Hospitality Leader & Growth Driver

Freddy's Frozen Custard & Steakburgers; Durant (OK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid time off

Meal allowance

Family-friendly hours

Advancement opportunities

Job summary

Freddy’s Frozen Custard & Steakburgers in Durant, OK is seeking an Assistant Manager to lead daily operations, motivate staff and uphold our hospitality standards. You will work closely with the GM to drive guest satisfaction, coaching the team and managing schedules.

The role emphasizes guest service, coaching, and controlling labor and food costs, with opportunities for career advancement and training.

Qualifications

• At least 1 year of experience as a shift lead or manager in a full-service, casual dining or quick-service restaurant.
• Proven ability to deliver exceptional guest service and develop people.
• Experience reading financial statements, sales or activity reports to measure productivity and goal achievement.
• Proficiency with desktop software and spreadsheets; experience with labor management and P&Ls is a plus.
• Strong attention to detail and quality standards while managing time and priorities efficiently.

Responsibilities

• Uphold Freddy’s standards of Hospitality, Quality and Cleanliness and teach them to the team
• Lead by example, be vocal and prepared, and demonstrate strong time‑management skills
• Show a willingness to learn and accept coaching and constructive criticism
• Practice situational management, expect the unexpected and correct operational mistakes with guest satisfaction as the goal
• Spend most of your time on the restaurant floor rather than the office, maintaining a sense of urgency and intensity
• Assess team performance, coach and develop team members and build a positive culture
• Control labor and food costs, reduce waste and improve efficiency
• Maintain cleanliness and maintenance of the facility and equipment
• Build relationships with guests and handle guest issues with a hospitality‑first mindset
• Manage vendor relationships, product ordering and inventory appropriate to sales volume
• Utilize management tools such as spreadsheets, schedules, financial reports (P&L), pars and inventory levels to drive profitability and growth
• Hire, train and motivate staff, coordinate schedules and perform performance analysis to identify opportunities for growth

Skills

Guest service

Leadership

Coaching

Time management

Communication

P&L literacy

Labor management

Excel

Tools

Excel

Job description

Freddy’s Frozen Custard & Steakburgers in Durant, OK is seeking an Assistant Manager to lead daily operations, motivate staff and uphold our hospitality standards. You will work closely with the GM to drive guest satisfaction, coaching the team and managing schedules.

The role emphasizes guest service, coaching, and controlling labor and food costs, with opportunities for career advancement and training.