Assistant Manager, Gym Operations & Member Experience

Core Development and Management-Planet Fitness; Stoughton (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Planet Fitness in Stoughton, MA is seeking an Assistant Manager to help oversee gym operations and deliver a premier Judgement Free Zone experience for members. The role involves managing daily tasks, supporting recruitment and training, and ensuring a welcoming atmosphere for all guests while driving club performance.

The position is full-time, requiring flexibility for nights, weekends, and holidays to meet business needs and growth goals within a health and fitness environment.

Qualifications

• Exhibit a positive and upbeat attitude.
• Deliver a consistent and exceptional experience to members and guests.
• Pride yourself on punctuality, reliability and dependability.
• Handle all interactions with diplomacy and motivate others.
• Act with integrity and show respect to everyone.
• Strong communication skills and ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are quick learners with online and hands-on training.

Responsibilities

• Achieve or exceed individual sales goals and contribute to club monthly and yearly targets.
• Assist in recruiting, hiring and developing a high performing staff.
• Maintain a welcoming atmosphere for all members and guests and ensure superior customer service.
• Provide backup support to Club Manager and assist in scheduling and supervising staff.
• Oversee front desk activities: answer phones, check-ins, tours and member sign-ups.
• Support member service oversight to ensure a superior customer experience.
• Resolve or escalate employee issues or concerns as needed.
• Ensure cleanliness and maintenance of the facility and manage supplies within budget.
• Track statistics and reports on a weekly, monthly and annual basis.

Job description

Planet Fitness in Stoughton, MA is seeking an Assistant Manager to help oversee gym operations and deliver a premier Judgement Free Zone experience for members. The role involves managing daily tasks, supporting recruitment and training, and ensuring a welcoming atmosphere for all guests while driving club performance.

The position is full-time, requiring flexibility for nights, weekends, and holidays to meet business needs and growth goals within a health and fitness environment.