Assistant Manager: Guest Experience & Ops Lead

Dunkin'; Laurel (DE); On-site; USD 30,000 - 33,000; Full time

Job summary

Dunkin' is seeking an Assistant Restaurant Manager in Laurel, DE to support the Restaurant Manager, Shift Leaders and Team. You will act in the Manager's absence, oversee floor operations, and help deliver great guest experiences in line with Dunkin' standards.

Responsibilities include maintaining brand standards, leading a guest-focused team, coaching staff, and assisting with training, product rollouts, and cash management. The role emphasizes safety, profitability, and regulatory compliance.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.

Responsibilities

• Assist Restaurant Manager in all duties and lead the team in their absence.
• Ensure Brand standards, recipes and systems are executed consistently.
• Create and maintain a guest-focused culture in the restaurant.
• Communicate restaurant priorities, goals and results to restaurant team members.
• Assist with new product rollouts including training, marketing and sampling where applicable.
• Maintain a safe, secure, and healthy environment by following safety, food safety and sanitation requirements.

Skills

Leadership experience

Cash handling

English proficiency

Basic math

Team coaching

Time management

Job description

Dunkin' is seeking an Assistant Restaurant Manager in Laurel, DE to support the Restaurant Manager, Shift Leaders and Team. You will act in the Manager's absence, oversee floor operations, and help deliver great guest experiences in line with Dunkin' standards.

Responsibilities include maintaining brand standards, leading a guest-focused team, coaching staff, and assisting with training, product rollouts, and cash management. The role emphasizes safety, profitability, and regulatory compliance.