Assistant Manager — Growth & Guest Experience

Dunkin'; Cape Coral (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Excellent healthcare benefits

401(k) with company matching

Paid time off

Employee discounts

Discounted SNHU tuition

Job summary

DUNKIN’ / QUALITY BRAND GROUP in Cape Coral, FL is seeking an Assistant Manager to partner with the General Manager to lead daily operations and ensure exceptional guest experiences. You’ll coach team members, assist with scheduling, staffing, training, and drive-thru performance, with a focus on hospitality and meeting sales and profitability goals.

This role offers leadership growth within a growing organization and opportunities to advance as the team expands across our Dunkin brand.

Qualifications

• QSR experience with a strong focus on guest service, speed of service, and drive-thru performance.
• Prior restaurant leadership or supervisory experience, with the ability to organize shifts and coach a team.
• Clear communication, sound judgement, and a hands-on approach to solving problems in a fast-paced environment.
• Basic math and computer skills, with the ability to support cash handling, inventory, scheduling, and cost control.

Responsibilities

• Lead shifts and support the General Manager with scheduling, staffing, and daily priorities. Guide the team when the General Manager is away.
• Coach fast, accurate, friendly service, with a strong focus on drive-thru performance. Address guest feedback and help the team improve.
• Support inventory, ordering, cash handling, and labor management. Reduce waste, monitor results, and help achieve sales and profitability goals.
• Maintain food safety, sanitation, cleanliness, and brand standards. Reinforce training, communicate expectations, and follow through on accountability.

Skills

Guest service

Leadership

Scheduling

Communication

Cash handling

Problem solving

Tools

POS systems

Inventory management

Job description

DUNKIN’ / QUALITY BRAND GROUP in Cape Coral, FL is seeking an Assistant Manager to partner with the General Manager to lead daily operations and ensure exceptional guest experiences. You’ll coach team members, assist with scheduling, staffing, training, and drive-thru performance, with a focus on hospitality and meeting sales and profitability goals.

This role offers leadership growth within a growing organization and opportunities to advance as the team expands across our Dunkin brand.