Assistant Front Office Manager

1 Hotels; Miami Beach (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Starwood Hotels in Miami Beach is seeking an Assistant Front Office Manager to lead and inspire our guest‑facing team, ensuring a warm welcome, efficient check‑in, and consistently exceptional service across the lobby.

This role trains, supervises and mentors new hires, sets standards, and drives guest satisfaction and financial performance with a proactive leadership style. Flexibility to cover days, evenings, weekends and holidays is required.

Responsibilities

• Train, supervise and mentor new hires
• Set standards for front office operations
• Drive guest satisfaction and financial performance
• Lead by example and maintain professional communication with guests and team

Job description

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We love this role because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department. We have an opportunity for a service-minded Assistant Front Office Manager to lead and inspire our great-natured service team. Our Assistant Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

About you...

Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.

A post-secondary diploma or degree would be a plus. Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance.

Excels at communication, both verbal and written.

Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.