Assistant Front Office Manager

1 Hotels; San Francisco (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Complimentary parking

Company Paid Health Care

18 days PTO per year

401k w/ company match

Discounted hotel stays

Job summary

Starwood Hotels in San Francisco is seeking an Assistant Front Office Manager to lead the front desk team and deliver world-class guest experiences. You will train staff, supervise operations, and role-model proactive service for guests from around the world.

The role requires a minimum of 2 years in a Front Office supervisory position, with strong leadership and communication skills. A post-secondary diploma is a plus, and a flexible schedule is expected.

Qualifications

• Minimum of 2 years experience in a Front Office supervisory role.
• A post-secondary diploma or degree is a plus.
• Advanced knowledge of front office operations and strong leadership.
• Proven track record in guest and team member engagement and financial performance.
• Excellent verbal and written communication skills.
• Flexible schedule to include days, evenings, weekends and holidays.

Responsibilities

• Train, supervise and mentor new hires in the front office.
• Lead and inspire a high-performing guest service team.
• Engage guests and ensure exceptional service standards.

Skills

Front Office Supervisory

Leadership

Guest Service

Communication

Education

Post-secondary diploma

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We love this role at Starwood Hotels because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative and further develop your leadership skills in our Front Office department. We have an opportunity for a service-minded Assistant Front Office Manager to lead and inspire our great-natured service team. Our Assistant Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

About you...

Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment. A post-secondary diploma or degree would be a plus. Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance. Excels at communication, both verbal and written. Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays

Perks...

• Complimentary parking at an offsite garage
• Company Paid Health Care
• 18 days PTO per year
• 401k w/ company match
• Discounted hotel stays at Starwood properties

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$75,000.00 -$80,000.00

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up.

Read on to learn more about our new opportunities, open now