Front Office Manager

1 Hotel Kauai, L.L.C.; Hanalei (HI); On-site; USD 80,000 - 100,000; Full time

Job summary

1 Hotel Kauai, L.L.C. in Hanalei, Hawaii is seeking a charismatic Front Office Manager to supervise the front office team, ensuring exceptional service for all guests. Responsibilities include managing financial performance and maintaining strong communication across hotel departments.

The ideal candidate will have a minimum of 2 years experience in a supervisory role in an upscale hotel environment, demonstrating strong leadership and effective communication skills. A post-secondary diploma or degree is a plus. The position offers an annual salary of $89,610 plus an incentive bonus.

Qualifications

• Minimum of 2 years experience in a front office supervisory role at an upscale or luxury hotel.
• Strong leadership and effective communication skills required.
• Experience in managing financial performance and guest engagement.

Responsibilities

• Supervise the front office team and ensure exceptional guest service.
• Manage financial performance and communication with other hotel departments.
• Develop high-level service standards across front office operations.

Skills

Leadership

Analytical thinking

Problem solving

Effective communication

Education

Post-secondary diploma or degree

Job description

We are currently seeking an impossibly charismatic Front Office Manager.

Responsibilities

• Supervise the front office team, which is the first point of contact for guests.
• Ensure guests are greeted, attend to their every request, and introduce them to the brand.
• Develop and maintain a high level of service and performance across the front office operations.
• Manage financial performance, including monitoring revenue and costs for the front office.
• Maintain strong communication with guests, team members, and other hotel departments.

Qualifications

• Minimum of 2 years experience in a front office supervisory role in an upper upscale or luxury hotel environment.
• Post‑secondary diploma or degree is a plus.
• Advanced knowledge of front office operations and a proven track record in guest and team member engagement.
• Strong leadership, analytical thinking, problem solving, and effective communication (verbal and written).
• Ability to accommodate a flexible schedule including days, evenings, weekends, and holidays.

Compensation

$89,610.00 annually + incentive bonus.

Equal Opportunity Employer

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.