Assistant Manager: Café Leadership & Guest Experience

Toutloian Hospitality; Wichita (KS); In loco; USD 21.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Bonus after training period

Paid training

Descrizione del lavoro

Tropical Smoothie Cafe is seeking an Assistant Manager to lead both Front of House and Back of House operations. This role emphasizes guest experience, safety, and product quality while developing a team to achieve catering and sales goals.

Responsibilities include training, scheduling, supervision, and adherence to brand standards. The position offers a fast-paced environment with early mornings, evenings, and some weekends.

Competenze

• 5 years of food service experience.
• Legally able to work within State and Federal guidelines.
• Strong in driving operational execution in both FOH and BOH.
• Self-starter; able to clarify ambiguity, make solid decisions, and create solutions in a fast-paced organization.

Mansioni

• Delivers unparalleled hospitality to each customer and ensure customer satisfaction.
• Interacts with crew members and customers using Tropitude.
• Wears a Manager Uniform in operating store.
• Knowledgeable and proficient in each position within the cafe.
• Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs.
• Recruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at the appropriate level.
• Manages and delegates daily functions of the cafe including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
• Leads and coaches Assistant Managers and staff during each shift to ensure brand standards are upheld.
• Manages the brand experience, including hospitality, quality control, and speed of service.
• Ensures all safety and security policies are being followed as set by the brand.
• Monitors sales growth and cost control of the store against the budgeted expectation and historical performance to maximize profitability.
• Leads marketing and promotional campaigns. Executes marketing and sales programs following guidelines.
• Hires and trains cross functional Team Members to ensure the store is staffed at the appropriate level.
• Manages labor to ensure proper staffing levels to meet the budget and sales strategy.
• Manages the inventory and par levels.
• Ensures equipment is operable to execute brand standards.
• Drives Servsafe compliance and proper food handling procedures.
• Performs any additional tasks necessary to run the store.

Descrizione del lavoro

Tropical Smoothie Cafe is seeking an Assistant Manager to lead both Front of House and Back of House operations. This role emphasizes guest experience, safety, and product quality while developing a team to achieve catering and sales goals.

Responsibilities include training, scheduling, supervision, and adherence to brand standards. The position offers a fast-paced environment with early mornings, evenings, and some weekends.