Hospitality Assistant Manager: Guest Experience & Operations

Tropical Smoothie Cafe - Raleigh; North Carolina; In loco; USD 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Tropical Smoothie Cafe - Raleigh offers an Assistant Manager role within the accommodation and food services sector. You will support the Manager in daily operations, supervise staff, and work to ensure exceptional guest satisfaction while maintaining safety and quality standards.

The role emphasizes staff training, inventory control, scheduling, budgeting support, and cross-department collaboration to drive efficient service delivery and cost control.

Competenze

• High school diploma or equivalent; associate or bachelor’s degree in hospitality management or related field preferred.
• Strong understanding of customer service principles and operational procedures.
• Basic knowledge of health and safety regulations applicable to the industry.
• Proficiency with point-of-sale (POS) systems and inventory management software.

Mansioni

• Assist the Manager in daily operational management of the accommodation or food service facility.
• Supervise and support staff to ensure excellent customer service and adherence to company policies.
• Coordinate scheduling, training, and performance evaluations for team members.
• Manage inventory control, ordering supplies, and maintaining cost efficiency.
• Address and resolve customer concerns promptly to maintain high satisfaction levels.
• Ensure compliance with health, safety, and sanitation standards.
• Support financial management tasks such as budgeting, sales tracking, and reporting.
• Collaborate with other departments to optimize workflow and service delivery.

Conoscenze

Leadership

Customer service

POS systems

Inventory management

Team coordination

Communication

Formazione

High school diploma or equivalent

Associate or Bachelor's degree in hospitality management or related field preferred

Strumenti

Inventory management software

Descrizione del lavoro

Tropical Smoothie Cafe - Raleigh offers an Assistant Manager role within the accommodation and food services sector. You will support the Manager in daily operations, supervise staff, and work to ensure exceptional guest satisfaction while maintaining safety and quality standards.

The role emphasizes staff training, inventory control, scheduling, budgeting support, and cross-department collaboration to drive efficient service delivery and cost control.