Assistant Manager, Fast-Casual Operations & Guest Experience

Workstream; Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

SUBWAY Assistant Manager is responsible for supervising daily operations to ensure food safety, product preparation, and cleanliness standards are met. They create schedules, supervise staff (4–12 people), and maintain restaurant safety and security while delivering exceptional customer service.

Responsibilities include evaluating staff performance, overseeing cleanliness per the Operations Manual, assisting with food preparation when needed, and supporting planning of events and promotions.

Qualifications

• QSR operations experience, preferably with supervisory experience.
• Excellent communication skills with all levels of employees.
• Computer knowledge desirable.

Responsibilities

• Performs all tasks and responsibilities of a shift manager as outlined in shift manager job description.
• Manages a staff of approximately 4 to 12.
• Assigns, oversees and evaluates work.
• Recommends promotion, transfer, or termination of employees.
• May conduct written and verbal staff evaluations.
• Coordinates and supervises staff so that standards of cleanliness are maintained as outlined in the Operations Manual.
• As needed, supervises food preparation to ensure that food safety and operations standards are maintained.
• Performs paperwork duties as needed.
• Assists with planning of special events and promotions.

Skills

Supervisory experience

Communication skills

POS / computer knowledge

Education

High school graduate

Tools

POS system

Job description

SUBWAY Assistant Manager is responsible for supervising daily operations to ensure food safety, product preparation, and cleanliness standards are met. They create schedules, supervise staff (4–12 people), and maintain restaurant safety and security while delivering exceptional customer service.

Responsibilities include evaluating staff performance, overseeing cleanliness per the Operations Manual, assisting with food preparation when needed, and supporting planning of events and promotions.