Assistant Manager — Cafe Ops & Team Growth

Catalano Companies; Shirley (MA); Hybrid; USD 18,000 - 30,000; Full time

Benefits offered by this job

Free Coffee & Donuts while you work

Paid Sick Time

PTO

Employee Discount

Employee Referral Bonus

Health, Dental, Vision Benefits

Supplemental Benefits

401K / Matching

SNHU Discounted Tuition Program

Opportunities for personal career grow

Job summary

Catalano Management Company, LLC - Dunkin' is seeking positive, experienced individuals to join our team as Assistant Store Managers. These roles support the Store Manager in daily operations of the Dunkin' restaurant, engage with guests and employees, and assume management duties in the manager's absence.

You will coach and train the crew, ensure food safety and standards, and help drive 100% guest satisfaction while maintaining brand guidelines.

Qualifications

• Must be 19 years of age or older.
• Must have a valid drivers license.
• High School Diploma or GED.
• 1–3 years Fast-Casual, Restaurant Management experience or equivalent; Dunkin' Experience (preferred).
• Desire to be a team member within a growing organization.
• A positive attitude; elevated level of integrity; strong work ethic; ability to multi-task.
• Excellent interpersonal skills to provide the highest level of customer service.
• Strong leadership, communication, and organizational skills.
• Must be able to lift up to 50 lbs; Work in repetitive motions.
• Must be able to stand for extended periods of time.

Responsibilities

• Support the manager in daily operations.
• Focus on 100% Guest Satisfaction.
• Ensure all policies and procedures are adhered to according to franchise and brand standards, including but not limited to food safety and cleanliness, product promotions, and cash handling.
• Coach and train a dedicated team as directed by management; provide feedback to management and crew.
• Deploy team members appropriately throughout the shift, communicate crew responsibilities.
• Perform as a member of the crew in food production, guest service, store cleanliness and organization.
• Assume management duties of the restaurant in the Store Manager's absence.

Skills

Customer service

Leadership

Communication

Team training

Multi-tasking

Organizational skills

Cash handling

Interpersonal skills

Education

High School Diploma or GED

Job description

Catalano Management Company, LLC - Dunkin' is seeking positive, experienced individuals to join our team as Assistant Store Managers. These roles support the Store Manager in daily operations of the Dunkin' restaurant, engage with guests and employees, and assume management duties in the manager's absence.

You will coach and train the crew, ensure food safety and standards, and help drive 100% guest satisfaction while maintaining brand guidelines.