Assistant Manager — Fast-Casual Coffee Shop Growth

Catalano Companies; Burlington (MA); Hybrid; USD 18,000 - 29,000; Full time

Benefits offered by this job

Free Coffee & Donuts while you work

Health, Dental, Vision Benefits

401K / Matching

SNHU Discounted Tuition Program

Employee Discount

Employee Referral Bonus

PTO

Paid Sick Time

Job summary

Catalano Management Company, LLC - Dunkin' is hiring an Assistant Manager to support daily restaurant operations, guest service, and team leadership. You will stand in for the Store Manager when needed, ensuring adherence to brand standards and food safety.

The position offers hourly pay up to $21 with benefits and opportunities for growth. We seek individuals with 1–3 years of fast-casual or restaurant management experience and a positive, proactive attitude.

Qualifications

• Must be 19 years of age or older.
• Must have a valid driver’s license.
• High School Diploma or GED.
• Must complete a satisfactory background check.
• 1-3 years Fast-Casual, Restaurant Management experience or equivalent; Dunkin' Experience (preferred).
• Desire to be a team member within a growing organization.
• A positive attitude; elevated level of integrity; strong work ethic; ability to multi-task.
• Excellent interpersonal skills to provide the highest level of customer service.
• Strong leadership, communication, and organizational skills.
• Must be able to lift up to 50 lbs; Work in repetitive motions.
• Must be able to stand for extended periods of time.

Responsibilities

• Support the manager in daily operations.
• Focus on 100% Guest Satisfaction.
• Ensure all policies and procedures are adhered to according to franchise and brand standards, including but not limited to food safety and cleanliness, product promotions, and cash handling.
• Coach and train a dedicated team as directed by management; provide feedback to management and crew.
• Deploy team members appropriately throughout the shift, communicate crew responsibilities.
• Perform as a member of the crew in food production, guest service, store cleanliness and organization.
• Assume management duties of the restaurant in the Store Manager’s absence.

Skills

Team leadership

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Job description

Catalano Management Company, LLC - Dunkin' is hiring an Assistant Manager to support daily restaurant operations, guest service, and team leadership. You will stand in for the Store Manager when needed, ensuring adherence to brand standards and food safety.

The position offers hourly pay up to $21 with benefits and opportunities for growth. We seek individuals with 1–3 years of fast-casual or restaurant management experience and a positive, proactive attitude.