Assistant Manager: Build Leaders, Deliver Memorable Service

burgerking; Massachusetts; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Discount program

Provider cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King in Quincy, MA is seeking a hands-on supervisor to lead a fast-paced team, ensure guest satisfaction, and maintain high standards of quality and cleanliness. You will train staff, coach performance, and collaborate with the management team to achieve financial and service goals.

The role requires 1–2 years of supervisory experience, excellent guest service skills, and the ability to work all shifts including weekends and holidays. Location is on-site in Quincy, MA.

Qualifications

• Minimum 1–2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Effective communication with guests and team members.
• Ability to resolve issues in line with Burger King standards.
• Willingness to work all shifts including weekends and holidays.

Responsibilities

• Develop Servant Leaders—put people and restaurant first.
• Create memorable guest experiences with exceptional service.
• Balance employee and guest experience with financial goals.
• Onboard new team members and provide training.
• Lead team huddles to motivate and inform the team.
• Ensure ongoing training and coaching for staff.
• Build shift supervisor capability and prepare for advancement.
• Recognize team efforts and celebrate success.
• Coach service behaviors, train, observe, and give feedback.
• Monitor speed of service to meet guest expectations.
• Maintain a welcoming, clean restaurant environment.
• Ensure product quality and operations standards are met.
• Collaborate with GM to improve guest metrics and action plans.
• Review sales and scheduling for QSC compliance.
• Ensure accurate daily numbers and cash handling.
• Review inventory and assist with product orders.
• Evaluate cost controls and adjust staffing accordingly.
• Monitor production planning and onboarding of new hires.
• Create schedules and address staffing needs.
• Implement actions addressing employee needs and assessments.

Skills

Guest service

Supervisory experience

Team leadership

Effective communication

Conflict resolution

Fast-paced adaptability

Education

High school diploma or equivalent

Job description

Burger King in Quincy, MA is seeking a hands-on supervisor to lead a fast-paced team, ensure guest satisfaction, and maintain high standards of quality and cleanliness. You will train staff, coach performance, and collaborate with the management team to achieve financial and service goals.

The role requires 1–2 years of supervisory experience, excellent guest service skills, and the ability to work all shifts including weekends and holidays. Location is on-site in Quincy, MA.