Assistant Manager, Brand Experience & WOW Service

Kendra Scott, LLC; Austin (TX); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

Kendra Scott, LLC in Austin, TX is seeking a full-time Assistant Manager to support the Store Manager in delivering an exceptional brand experience. You will train and coach a team to WOW service, drive revenue targets, and lead philanthropic and community initiatives, while upholding operational excellence.

The role requires a strong leadership mindset, ability to lift up to 50 lbs, and availability for a flexible schedule including evenings and weekends.

Qualifikationen

• Bachelor’s degree or equivalent work experience.
• Experience leading functional teams in a retail management role.
• Ability to multi-task with strong attention to detail and time management.

Aufgaben

• You’re Customer Focused: model, teach, and coach WOW service; ensure guests feel welcome and part of the family.
• You Drive Results: drive sales by maximizing store productivity and building guest connections.
• You Believe in Developing Talent: motivate and inspire the team through feedback and recognition; coach and develop staff.
• You Build Networks: increase brand awareness through philanthropic efforts and community initiatives.
• You Instill Trust: maintain integrity, audit standards, and policy compliance.
• You Communicate Effectively: articulate clear messages and provide ongoing feedback across channels.
• You are Nimble: adapt to various business needs and learn from experiences.
• You Collaborate: leverage diverse skills to achieve common goals.
• You’re Action Oriented: drive store performance and make data-driven decisions.
• You Display Courage: champion ideas and stand up for what’s right.
• You Ensure Accountability: take responsibility and follow through on commitments.
• You Make Good Decisions: balance speed and quality when information is incomplete.

Kenntnisse

Customer service

Leadership

Team coaching

Sales driven

Communication

Problem solving

Ausbildung

Bachelor’s degree or equivalent work experience

Jobbeschreibung

Kendra Scott, LLC in Austin, TX is seeking a full-time Assistant Manager to support the Store Manager in delivering an exceptional brand experience. You will train and coach a team to WOW service, drive revenue targets, and lead philanthropic and community initiatives, while upholding operational excellence.

The role requires a strong leadership mindset, ability to lift up to 50 lbs, and availability for a flexible schedule including evenings and weekends.