General Manager08836 3335 N Hathaway Blvd

Domino's Franchise; Sharpsburg (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading pizza franchise in Sharpsburg is seeking a Store Manager to oversee daily operations, lead a team of delivery drivers and customer service representatives, and ensure customer satisfaction. Ideal candidates will have leadership experience and strong conflict resolution skills. Responsibilities include managing store openings and closings, overseeing inventory, and ensuring compliance with operational standards. This role offers an opportunity to create a positive work environment.

Qualifications

• Experience leading a team in a fast-paced environment.
• Strong customer service skills and conflict resolution experience.
• Ability to manage inventory and understand financial reports.

Responsibilities

• Lead a team of delivery drivers and customer service representatives.
• Oversee total store operations and ensure compliance with standards.
• Manage inventory counts and bank deposits.

Skills

Team leadership

Customer service

Conflict resolution

Inventory management

Time management

Job description

Job Description

• Lead a team of delivery drivers and CSR’s to ensure orders are expedited quickly and correctly.
• When closing, responsible for end of the night bank deposits.
• When closing, responsible for doing a nightly product inventory count.
• When opening, ensure the store is set up properly and ready to receive orders upon time of open.
• Foster and project a sense of urgency with each and every order.
• Ensure the store is running according to Domino’s Operation Evaluation Review standards.
• Oversee total store operations.
• Communicate with other managers and staff regarding any aspect that impacts business operations.
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery.
• Actively training the GMIT on all aspects of store operations.
• Maintain staffing levels that mirror the needs of business at any point of the day.
• Creating and maintaining an employee schedule based upon labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
• Ensure vehicle used for delivery pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Ability to read and understand P&L ledger.
• Uphold Dominos standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
• Provide quality customer service to internal and external customers both over the phone and in person.
• Ability to speak and write clearly and comprehension of using a computer based order entry system.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.