General Manager08947 8551 Hwy 56 West

Domino's Franchise; Louisburg (NC); On-site; USD 38,000 - 56,000; Full time

Job summary

A leading pizza delivery service in Louisburg, North Carolina, is seeking a Store Manager to lead delivery drivers and CSR’s in ensuring timely and accurate order fulfillment. The candidate will be responsible for store operations, including financial transactions and staff training, while promoting a team-oriented atmosphere. Strong leadership and customer service skills are essential for this role.

Qualifications

• Must have leadership skills to manage delivery drivers and CSR’s effectively.
• Experience in customer service and conflict resolution is essential.
• Ability to maintain operational standards and training.

Responsibilities

• Lead a team to ensure timely delivery and order accuracy.
• Responsible for nightly bank deposits and inventory counts.
• Oversee store operations and communicate with staff.
• Foster urgency with each order and uphold Domino’s operations standards.
• Oversee total store operations and communicate with managers and staff.
• Plan product and ingredient needs for commissary and beverage delivery.
• Train GMIT on store operations and maintain staffing levels.
• Create and maintain employee schedules based on labor needs.
• Collect money and credit card receipts from drivers at shift ends.
• Resolve disputes to keep customers returning and satisfied.
• Ensure delivery vehicle pass inspections and optimize driver routing.
• Read and understand P&L ledger and uphold grooming/appearance standards.
• Promote pizza products, specials, and promotions; cross-train for opening/closing.
• Provide quality customer service over the phone and in person.
• Communicate clearly using a computer-based order entry system.
• Foster teamwork, energy, and a fun store atmosphere.

Skills

Leadership

Customer service

Teamwork

Communication

Conflict resolution

Inventory management

Dispute resolution

P&L literacy

Job description

Job Description

• Lead a team of delivery drivers and CSR’s to ensure orders are expedited quickly and correctly.
• When closing, responsible for end of the night bank deposits.
• When closing, responsible for doing a nightly product inventory count.
• When opening, ensure the store is set up properly and ready to receive orders upon time of open.
• Foster and project a sense of urgency with each and every order.
• Ensure the store is running according to Domino’s Operation Evaluation Review standards.
• Oversee total store operations.
• Communicate with other managers and staff regarding any aspect that impacts business operations.
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery.
• Actively training the GMIT on all aspects of store operations.
• Maintain staffing levels that mirror the needs of business at any point of the day.
• Creating and maintaining an employee schedule based upon labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
• Ensure vehicle used for delivery pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Ability to read and understand P&L ledger.
• Uphold Dominos standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
• Provide quality customer service to internal and external customers both over the phone and in person.
• Ability to speak and write clearly and comprehension of using a computer based order entry system.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.