Assistant Manager(05594) - 1004 Western Blvd.

Domino's; Tarboro (NC); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Domino's in Tarboro, NC is seeking a store operations leader to manage a team of delivery drivers and customer service representatives. You will ensure orders are expedited quickly and accurately, while maintaining proper staffing and opening/closing procedures.

You will handle end-of-night deposits, nightly inventory, and route optimization to maximize service levels. The role also emphasizes grooming standards, product promotions, and cross-training for essential tasks.

Qualifikationen

• Experience leading a team in a fast-paced environment.
• Strong customer service orientation and communication skills.

Aufgaben

• Lead a team of delivery drivers and CSR staff to ensure orders are expedited quickly and correctly.
• Maintain staffing levels to mirror business needs.
• Perform end of night deposits and nightly inventory counts.
• Ensure store opens on time and is set up to receive orders.
• Foster urgency with each order and resolve disputes to retain customers.
• Collect payments and receipts from drivers; ensure vehicle inspections.
• Coordinate routing to maximize service while maintaining Domino's standards.
• Uphold grooming, uniform, and appearance standards.
• Promote pizza products, specials, and promotions.
• Receive cross-training for product preparation, closing/opening procedures, and operating the pizza oven.

Kenntnisse

Team leadership

Staffing management

Cash handling

Inventory management

Opening/Closing procedures

Customer service

Dispute resolution

Routing coordination

Promotions

Tools

Order entry system

Jobbeschreibung

Job Description

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

properly box products for delivery or carryout

• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun