Assistant Manager(05533) - 1272 Independence Dr.

Domino's; Rocky Mount (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Domino's in Rocky Mount, NC is seeking a capable Store Manager to lead a team of delivery drivers and customer service representatives, ensuring orders are expedited quickly and correctly. You will manage staffing, open and close the store, handle end-of-night deposits and nightly inventory, and route drivers to maximize on-time deliveries while maintaining brand standards.

The role emphasizes customer service, dispute resolution to convert unhappy customers, grooming and appearance standards,

Qualifications

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly.
• Open and close responsibilities including deposits and nightly inventory counts.
• Maintain staffing levels to mirror business needs throughout the day.
• Uphold grooming, uniform, and appearance standards and promote pizzas, specials, and promotions.

Responsibilities

• Lead a team of delivery drivers and CSR’s to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of business at any point of the day.
• When opening, ensure the store is set up properly and ready to receive orders upon time.
• When closing, responsible for end of the night bank deposits and nightly product inventory count.
• Assist with routing delivery drivers to maximize service while maintaining on-time orders.
• Provide quality customer service to internal and external customers, both over the phone and in person.

Job description

Job Description

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

properly box products for delivery or carryout

• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun