General Manager(05533) - 1272 Independence Dr.

Domino's; Rocky Mount (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Domino's in Rocky Mount, NC is seeking a Store Manager to lead a team of delivery drivers and CSRs, ensuring orders are expedited quickly and correctly, and customer needs are met.

You will be responsible for opening and closing procedures, end of night deposits, inventory counts, staff scheduling, routing optimization, and maintaining Domino's standards of grooming and service.

Qualifications

• Experience leading a team in a fast-paced retail/food-service environment.
• Strong customer service and conflict resolution skills.
• Ability to interpret and work with basic financials (P&L).
• Knowledge of scheduling, inventory, and order processing.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• Oversee opening/closing procedures and deposits.
• Conduct nightly inventory counts and bi-weekly commissary planning.
• Schedule staff and maintain appropriate labor levels.
• Maintain grooming, uniforms, and store presentation per Domino’s standards.
• Train and supervise staff on procedures, order entry, and safety.
• Coordinate with other managers to ensure smooth store operations.
• Promote Domino’s products, promos, and customer service excellence.

Skills

Team leadership

Customer service

P&L understanding

Operations coordination

Job description

Job Description

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Domino’s Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun