Assistant Manager

Little Caesars | OK & TX; Wichita Falls (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Little Caesars in Wichita Falls, TX is seeking an Assistant Manager to oversee shift operations, guest experience, and sales performance. You will supervise restaurant Colleagues, ensure customer satisfaction, and drive profitability during your shift.

You will lead Team Members, train staff, and uphold brand standards while managing line flow, food safety, and cash handling responsibilities. The role requires proactive coaching and reliable execution of procedures.

Qualifications

• Customer service experience and a professional appearance.
• Ability to lead and motivate team members on shift.
• Knowledge of cash handling and basic financial controls.

Responsibilities

• Serve customers with accurate, complete orders within service time goals.
• Lead shift team: assign tasks, provide feedback and training.
• Utilize huddle board to position the team effectively.
• Follow personnel policies, labor laws and safety procedures.
• Ensure security procedures and opening/closing routines are followed.
• Open/close shifts and transition responsibilities as needed.
• Provide excellent guest service and resolve guest issues.
• Manage line, delegate duties and maintain product quality standards.
• Work the line as needed and support in-store promotions to boost sales.
• Ensure food safety requirements are executed and costs are controlled.
• Count drawers and follow daily cash handling procedures.
• Complete required e-learning modules.

Skills

Guest service excellence

Team leadership

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.